Cancellation & Refund Policy

We want you to be happy with every order. This policy explains how to cancel an order, when products can be returned, and how and when you get your money back.

Cancelling an order

• Before dispatch: contact us with your order number and we will cancel it free of charge.
• After dispatch: the order can no longer be cancelled, but you may refuse delivery or return eligible items as described below.
• We may cancel an order ourselves, for example if an item is out of stock, the address cannot be served or the price was listed wrongly. You will be told, and anything you paid will be refunded in full.
• An online order that is not paid within 30 minutes is cancelled automatically. If a payment reaches us after that, it is refunded automatically.

Returns

You can return a product if it is:

• damaged or leaking when delivered,
• defective, or
• different from what you ordered (wrong item, size or quantity).

Please tell us within 48 hours of delivery, with your order number and photos of the product and packaging. Keep the item unused and in its original packaging until we have looked at it. We may collect it or ask you to hand it to our delivery staff.

For hygiene and safety reasons we cannot accept returns of cleaning chemicals, disposables or personal-care items that have been opened or used, unless they arrived damaged or defective.

Refunds

• Once a cancellation or return is approved, we issue the refund within 2 working days.
• Online payments (UPI, card, net banking, wallet) are refunded to the same account or card you paid with, through Razorpay. Your bank usually shows it within 5–7 working days of the refund being issued.
• Cash on delivery and bank transfer payments are refunded by bank transfer or UPI to an account you give us.
• Business orders on credit terms are adjusted against your outstanding balance.
• Partial returns are refunded for the items returned. Delivery charges are refunded when the whole order is cancelled by us or returned because of our error.
• For every cancelled or returned order that had a GST invoice, we issue a GST credit note, which you can view with your order.

Bulk and quotation orders

Orders placed from a quotation, or custom and bulk orders, may carry their own cancellation terms, which will be stated on the quotation. Where they are silent, this policy applies.

How to ask for a cancellation, return or refund

Contact us with your order number at sales@example.com or on +91 9718694684. You can see refund status any time under My Orders.

Contact

RMF Traders, A-177, Okhla, New Delhi - 110025
Email: sales@example.com
Phone: +91 9718694684
GSTIN: 07CUBPK7863C1ZM